Client Relationships - FreshBooks Blog

Is It Time for a Price Increase? Here’s How to Tell Your Clients

Feli Oliveros — Fri, 22 Jul 2022 14:57:02 +0000

There are many reasons why you might consider a price increase. Indeed, many consider it a business best practice to work through an annual price review. But there are also factors outside your control. Inflation, supply chain issues, wage increases, competitors’ increased rates, and more may make you think it’s time to raise your prices […]

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5 Ways Your Appointment-Based Business Is Losing Money

Daniel Reiter — Mon, 30 Aug 2021 19:27:34 +0000

Between managing client appointments and making sure that your books are up-to-date, you’ve got a lot going on. But don’t let a busy schedule prevent you from making sure that your appointment-based business is running as efficiently as possible. Service-based businesses are unique in the sense that the bottom line is almost entirely dependent on […]

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Should Google Calendar Be Your Default Scheduling Tool?

Lisa Craymer — Mon, 30 Aug 2021 17:27:24 +0000

No matter whether you’re running a health and wellness studio, coaching consultancy, freelance tutoring business, or a household services company, running an appointment-based business comes with its own unique set of challenges. And, let’s face it, scheduling is at the crux of those challenges. Not only are you responsible for managing your organization’s internal business […]

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Can You Sue Over a Bad Review in the U.S.?

Deanna deBara — Mon, 30 Nov 2020 14:00:37 +0000

When you’re building a business, you want to do everything you can to provide stellar products and/or services to your customers. When you operate at a high standard, you’ll gain a reputation as a business that people can trust and rely on—and that reputation will continually drive new customers your way. Online reviews play a […]

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Ghosted 👻: What to Do When a Client Doesn’t Pay Up

Christina Majaski — Fri, 30 Oct 2020 14:00:47 +0000

Freelancing has its perks—the freedom to work from home, choose your own hours, and not brush your hair for days. But of course, with running any small business, the good comes with the not-so-good. Besides not having the security of a traditional job, one of the downsides of freelancing is the risk that your client […]

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10 Steps to Create a Simple and Effective Client Contract

Deanna deBara — Wed, 14 Oct 2020 14:00:44 +0000

If you work with clients, chances are, you’re at least somewhat familiar with client contracts. But just because you know what a client contract is doesn’t mean you always use them. Or, when you do use them, that you’re creating a written agreement that protects you and your business. And it makes sense! With all […]

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7 Tips for Building Relationships With Clients That Last

Deanna deBara — Mon, 31 Aug 2020 13:00:46 +0000

It’s a well-known fact that long-term clients spend more over time, which can have a big impact on your bottom line. According to global management consulting firm Bain & Company, a 5% increase in customer retention can produce more than a 25% increase in profits. So if you want to build a small business that […]

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5 Simple Steps to Getting Better Clients

Nick Darlington — Mon, 29 Jun 2020 12:00:06 +0000

Working with better clients has distinct business advantages. Think prompt payment and improved cash flow, which are key in times of economic uncertainty. For many business owners, however, bad clients are all too common. These are the types of clients you have to constantly chase for payment, which is difficult at the best of times, […]

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Asking for Referrals: How to Do It the Right Way

Nick Darlington — Tue, 26 May 2020 16:00:32 +0000

According to Alignable, 85% of small business owners depend on word-of-mouth referrals to get more local clients. While there’s no denying how powerful referrals are for growing our income, many of us don’t go looking for them. Instead, we wait and think: “If I deliver great work for my clients, the referrals will come.” The […]

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Finding Clients in Today’s Economy

Heather Hudson — Mon, 11 May 2020 13:00:13 +0000

Susan Varty has been an entrepreneur since she was a teenager. Back in the day, she had a side gig going at all times, beginning with laying out brochures for real estate agents before desktop publishing was a thing. Seeking out ways to build new businesses was a hobby and a passion. Among other entrepreneurial […]

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